Shipping policy

Overview

YourHand is a marketplace connecting buyers with independent sellers. Each seller prepares and hands off orders for delivery. Delivery fees, estimated times, and courier options are shown at checkout before you pay.

Delivery areas

Delivery is available in cities and zones supported on the platform. Your delivery address and selected city determine which sellers and courier partners can serve you. If a product cannot be delivered to your location, it will not be available for checkout.

Delivery fees

Delivery fees are calculated based on distance, order size, and the courier partner assigned to the order. The fee is displayed clearly in your cart and checkout summary. Sellers may offer free or reduced delivery on select listings or promotions.

Processing & dispatch

After payment is confirmed, the seller begins preparing your order. Preparation times vary by product type — handmade goods, groceries, and home-cooked meals each have different lead times shown on the listing. You will receive updates as your order moves through processing and dispatch.

Estimated delivery times

Delivery windows shown at checkout are best-effort estimates, not guaranteed arrival times. Express delivery countdowns, when offered, begin after payment confirmation. Delays may occur due to traffic, weather, high demand, or seller preparation time.

Tracking your order

Once your order is dispatched, you can track its status from your order page. Courier contact details and delivery instructions are shared when available. For pickup orders, the seller will provide the pickup location and time window.

Receiving your order

Please ensure your phone number and delivery address are accurate. For perishable items such as food, someone should be available to receive the order within the delivery window. If delivery cannot be completed due to incorrect details or no one being available, redelivery fees may apply.

Damaged or missing items

If your order arrives damaged, incomplete, or not as described, contact us through your order page within 7 days of delivery. See our replacement or cancellation policy.

Questions

For shipping questions, visit your order page or contact us.